Practice Manager - RN

The Practice Manager - RN is accountable for the direct coordination and supervision of clinic operations. Manages all nursing staff, front office staff, health plan coordinator and medical assistants to ensure that adequate levels of staffing are achieved to handle the work load. Serves as a role model and resource for patient care. Provides leadership and promotes team-building among staff. Facilitates communication between staff, providers, management and all other customers. Is responsible for effective implementation of policies, procedures and standards. Supports and models Standards for Success model. Acts as liaison with the Central Ambulatory Registration and Scheduling to communicate updates to the scheduling matrix and collaboratively work on improving scheduling processes for patients.

The Practice Manager - RN will be tasked to perform direct patient care and coordination approximately 20% of their time. This will give the Manager an opportunity to assess, plan, implement, and evaluate the workflow needs of the clinic. In addition, this position will work closely with the leadership within the clinical enterprise to ensure standardized work processes.

KEY RESPONSIBILITIES

Performed majority of the time:

·         Completes daily staffing assignments.

·         Monitors utilization, maintenance, and charging of equipment and supplies.

·         Plans and participates in nursing in-services, conferences, and designated meetings.

·         Acts as a resource person, advising or assisting Outpatient Services personnel as necessary in planning patient care.

·         Participates in recruitment, interviewing, selection, and orientation of staff.

·         Oversees the proctoring and onboarding of new clinic staff.

·         Counsels employees, coordinates disciplinary action.

·         Creates and implements work processes to ensure a smooth workflow within the clinic

·         Promotes accident prevention and reports potential hazards to maintain a safe environment.

Performed occasionally but critical to successful performance of the job:

·         Performs employee annual and probationary performance reviews.

·         Acts as back up to the clinic RN when needed.

·         Annual surveys:

o   Environmental surveys

o   Pharmaceutical surveys

o   Space surveys

Decision making and budget responsibilities:

·         Decision making impacts the clinic operations.

·         Responsible for department budget performance and working to ensure neutral budget.

Assigned direct reports (not limited to the ones listed). If not applicable, please enter N/A:

·         Medical Assistants, Health Plan Coordinator, RN staff, Medical Receptionist

JOB SPECIFICATIONS

Education:

Required

·         Bachelor or Master of Science in Nursing.

Preferred

·          

Experience:

Required

·         At least one (1) year of experience in a clinic setting that covers the area under the scope for this role (inpatient or outpatient).

·         At least one (1) year of lead RN experience (inpatient or outpatient).

Preferred

·         At least (4) years of Healthcare experience.

·         At least two (2) years of experience in ambulatory care setting with an emphasis on the area under the scope for this role.

·         At least 2 years of prior management experience.

Licenses, Certifications and/or Registrations:

Required

·         Current RN licensure for Oregon.

·         American Heart Association Healthcare Provider BLS.

Preferred

·          

Job Related Skills, Abilities and Behaviors:

Required

·         Practices adaptability and a positive attitude.

·         Ability to manage a broad span of control through implementation of a self-directed team approach.

·         Strong communication and leadership skills, and a willingness to lead by example and with positive intent.

·         Inspire staff to support and promote the missions of the clinic.

·         Must meet requirements of RN duties within the clinic.

·         Keyboard skills and ability to navigate electronic systems applicable to job functions.

·         Excellent customer service skills a must.

·         Demonstrates excellent verbal and written communication skills.

·         Uses a problem solving process to make decisions.

·         Manages multiple tasks, priorities, deadlines and interruptions successfully.

·         Utilizes effective conflict resolution skills.

·         Demonstrates effective leadership skills.

·         Demonstrates ability to delegate effectively but also step in to clinical work when necessary.

·         Follows the procedures for use of personal protective equipment, infection control, disposal of hazardous waste and sharps.

·         Utilizes the nursing process of assessment, planning, implementation, and evaluation to direct delivery of patient care.

·         Performs efficiently in emergency patient situations following established policies and procedures.

·         Investigates ways to improve customer service utilizing feedback from customers (i.e. patients, family, co-workers, other departments, etc.).

·         Communicates daily problems, unusual occurrences, suggestions, etc., in a timely manner.

·         Gives regular, consistent and constructive performance feedback to employees.

·         Ability to work with the Director and the RN leadership.

Preferred

·         Bilingual skills a plus.

Other:

Required

·         Other duties as assigned