Operation Support Specialist I- 72154

Job Locations US-OR-Hillsboro
Diagnostic Imaging TCH-72101
Req #
Job Type
On Call/ PRN
# of Openings
Budgeted Hours Per Pay Period

Summary of Duties

Primarily supports the transporting skill set.  Maintains support operations with day to day workflow by processing outside requests for patient x-rays, reports and orders through the rightfax system. Logs and moves orders to appropriate department folder. Processes requests for imaging both rightfax and via phone through VPN networks and CD burner. Maintains imaging jackets both digitally and hard copy, incorporates new imaging from recently merged facilities. Tracks all incoming and outgoing patient information and billing for attorney requests according to state and HIPAA regulation. Maintains all logs in film library in order to track all processes. Transfers hard copy jackets to and from the TRC as well as yearly purges and data processes involved in maintaining physical films. Assists in registration processes, answers phones and coordinates appointments and daily schedules with proper departments, RN and radiologists daily. Processes orders and conveys proper prep, instructions and directs patients for appointments. Calls patients to schedule appointments. Uses interpreter services when needed and is conscientious with regard to the population we serve while working with patients. Transports patients to and from DI, maintains equipment i.e. cleaning, facilitating correct equipment needed for our departments, moving MRI coil to and from 7th avenue, restocking exam rooms. Maintains correct licensure and understanding of proper body mechanics and lifting techniques in regards to patients, and assists x-ray staff with Hoyer lift and other patient transfer devices. Monitors patients for exams that need extra assistance i.e. bed ridden, dementia, or fall risk. Follows processes for all the above on the weekend shift as well as assisting with on-call processes for department staff i.e. calling floors to coordinate schedules for on-call staff, assisting with contrast, prep and MRI screening forms.

Hiring Competencies

a)   Education: High school or equivalent experience preferred.

b)   License: American Heart Association Healthcare Provider BLS preferred upon hire, and required within 90 days of hire. If not American Heart Association Healthcare Provider BLS certified upon hire, must have current BLS certification through another provider. ACLS certification required within 6 months of hire.

c)   Lifting mechanics training within 30 days

d)   Previous hospital experience preferred i.e. Medical Terminology

e)   Simplicity training within 90 days

f)    Patient registration experience preferred. 

g)   Computer experience with Microsoft Outlook and use of an electronic health record (EHR) system required.

h)   High level of attention to detail.

i)    Demonstrates ability to alphabetize and accurately file.

j)    Demonstrates organizational skills and ability to effectively multitask with frequent interruptions.

k)   Ability to accurately create bar code chart labels preferred.

l)    Uses effective communication skills taking into consideration body language, filters, listening, paraphrasing, and questions with customers of diverse ethnic and cultural backgrounds.

m)  Professional personal appearance Ability to work both independently as well as in a team environment.

n)   Demonstrates the ability to maintain focus under pressure

o)   Ability to deal with several phone lines and patients at once.

p)   Demonstrates excellent customer service skills.

q)   Knowledge of HIPAA guidelines preferred and practices patient confidentiality.

r)    Bilingual skills a plus.


At Tuality Healthcare, an OHSU Partner, it's an honor and a privilege to serve those near us. That's why since our beginnings in 1918, and as we expand our strong network of services through our clinical affiliation with OHSU, we continue to be committed to providing the best health care possible and a valued community partner.  Our affiliation with OHSU brings the advanced medical resources of Oregon’s only academic health center, which allows local providers to receive guidance from some of the country’s top specialists and pass that expertise on to Tuality patients where they can be cared for in their community. 


Tuality’s many awards showcase our position as one of the Portland metro area’s premier healthcare providers, including 5th straight year in Top 10 Healthiest Employers in Oregon from The Portland Business Journal, Tuality’s 6th straight Gold Plus Award from the American Heart Association, and 2016 #1 Nationwide Best Hospital IT Department to work for according to Healthcare IT News.


Here at Tuality our employees care about making a difference.  In fact, they care so much that in our most recent employee satisfaction survey we had an 80% participation rate!  Tuality is truly unique because of the relationships we build and as individuals we are seen and heard.  Come be part of our team, and let your voice be heard!

Additional Posting Information

Tuality Healthcare believes in providing equal employment opportunities for all qualified individuals. Recruitment, hiring, promotions, transfers, working conditions, training, and compensation will be based on qualifications without regard to race, color, sex, sexual orientation, gender identity, religion, age, creed, national origin, marital status, family relationship, veteran status, genetic information, physical or mental disability, or any other status or characteristic protected by applicable law. We further commit ourselves to continuing the practical application of this policy in our daily business conduct.


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