The Quality Improvement (QI) Coordinator promotes and communicates awareness of quality initiatives while building relationships with providers and appropriate Tuality Health Alliance office staff. He/she reviews, validates and analyzes data and reports that pertain to QI prior to internal or external distribution. QI Coordinator works closely with other THA staff and reports quality improvement efforts to the THA Quality Management Committee.
A. Education: Bachelor’s degree in healthcare-related field preferred
B. Certification: Certified Professional Healthcare Quality credentials preferred or within 2 years of employment
C. License: None required
D. Minimum three years of medical office or health insurance experience
E. Demonstrates experience and knowledge of the Oregon Health Authority, Health Share of Oregon (HSO), National Committee for Quality Assurance (NCQA), as well as medical staff, governing board, and other regulatory agency standards
F. Demonstrates knowledge of community health and social service resources
G. Uses PC software, including Microsoft Office, Cerner, MIDAS, Outlook, ProvLink, Plexis, etc.
H. Excellent customer service skills.
I. Presents a good first and lasting impression by professional appearance and interpersonal skills
J. Advanced communication and interpersonal skills with all levels of internal and external customers
K. Proven ability to communicate effectively with healthcare providers and medical office representatives
L. Proven creativity, flexibility, and the ability to work under stress/multiple demands
M. Self-directed and motivated to work with minimal supervision
N. Experience working in highly confidential settings
O. Ability to develop solutions for various problems through appropriate problem-solving skills
P. Ability to implement ideas and required programs
Q. Ability to follow through on projects with attention to detail
R. Composes written material from an idea or philosophy
S. Uses PC skills in communicating and analyzing data
T. Bilingual skills a plus
At Tuality Healthcare, an OHSU Partner, it's an honor and a privilege to serve those near us. That's why since our beginnings in 1918, and as we expand our strong network of services through our clinical affiliation with OHSU, we continue to be committed to providing the best health care possible and a valued community partner. Our affiliation with OHSU brings the advanced medical resources of Oregon’s only academic health center, which allows local providers to receive guidance from some of the country’s top specialists and pass that expertise on to Tuality patients where they can be cared for in their community.
Tuality’s many awards showcase our position as one of the Portland metro area’s premier healthcare providers, including 5th straight year in Top 10 Healthiest Employers in Oregon from The Portland Business Journal, Tuality’s 6th straight Gold Plus Award from the American Heart Association, and 2016 #1 Nationwide Best Hospital IT Department to work for according to Healthcare IT News.
Here at Tuality our employees care about making a difference. In fact, they care so much that in our most recent employee satisfaction survey we had an 80% participation rate! Tuality is truly unique because of the relationships we build and as individuals we are seen and heard. Come be part of our team, and let your voice be heard!