Responsible for ensuring the delivery of quality care to patients in accordance with individual needs, physician orders and standards of care, as represented through patient care policies. Must be able and willing to handle all front and back tasks within the clinic according to established procedures and protocols, as to provide a seamless experience for the patient. Duties could include (but are not limited to): greeting and checking in patients, scheduling appointments, rooming patients, assisting doctors, triaging acute patient concerns, working within the EMR system, running lab controls, and departing patients.
a) Certification: Required - Certification from the American Association of Medical Assistants (CMA) or certification as a Registered Medical Assist (RMA) by American Medical Technologies or certification as a Certified Clinical Medical Assistant (CCMA) by the National Healthcare Association or certification as a Nationally Certified Medical Assistant (NCMA/NCCT) by National Center for Competency Testing.
b) License: American Heart Association Healthcare Provider BLS preferred upon hire, and required within 90 days of hire. If not American Heart Association Healthcare Provider BLS certified upon hire, must have current BLS certification through another provider. ACLS certification required within 6 months of hire.
c) Demonstrates keyboarding skills. Previous experience using an EMR preferred.
d) Bilingual: Spanish and English preferred.
e) Demonstrates leadership skills and effective conflict resolution skills.
f) Demonstrates good customer service skills.
g) Functions well as part of a team.
h) Demonstrates skills in caring for population served.
i) Uses a problem solving process to make decisions related to patient care.
j) Responds appropriately in emergency situations.
k) Demonstrates effective organizational skills.
l) Demonstrates effective written communication skills with proper grammar and spelling abilities.
m) Manages multiple tasks, priorities, deadlines and interruptions successfully.
n) Demonstrates proper appearance and personal conduct for the employee's particular job.
o) Uses effective communication skills taking into consideration body language, filters, listening, paraphrasing and questions with customers of diverse ethnic and cultural backgrounds.
At Tuality Healthcare, an OHSU Partner, it's an honor and a privilege to serve those near us. That's why since our beginnings in 1918, and as we expand our strong network of services through our clinical affiliation with OHSU, we continue to be committed to providing the best health care possible and a valued community partner. Our affiliation with OHSU brings the advanced medical resources of Oregon’s only academic health center, which allows local providers to receive guidance from some of the country’s top specialists and pass that expertise on to Tuality patients where they can be cared for in their community.
Tuality’s many awards showcase our position as one of the Portland metro area’s premier healthcare providers, including 5th straight year in Top 10 Healthiest Employers in Oregon from The Portland Business Journal, Tuality’s 6th straight Gold Plus Award from the American Heart Association, and 2016 #1 Nationwide Best Hospital IT Department to work for according to Healthcare IT News.
Here at Tuality our employees care about making a difference. In fact, they care so much that in our most recent employee satisfaction survey we had an 80% participation rate! Tuality is truly unique because of the relationships we build and as individuals we are seen and heard. Come be part of our team, and let your voice be heard!