The Tuality Medical Group (TMG) Practice Manager is a key practice leadership position developing outpatient clinical programs and ensuring quality care and continuity for patients and families. Has responsibility for guiding/overseeing day-to-day business and clinical operations, which includes all human resources functions, compliance and staff development of clinical and business staff and others. The Practice Manager strives to achieve Tuality’s organizational priorities of highest quality of care, growth in patient population, excellence in access and patient experience and appropriate medical management. The Practice Manager works under the guidance of the Director of TMG; partners with Medical Director, and other outpatient practice managers and staff. This position requires the ability to work as a collaborative member of the management team, including building a professional partnership within Tuality Medical Group and with partner group leadership teams. The Practice Manager leads in supporting diversity, creativity and an environment characterized by a strong ethic of trust, respect, and cooperation.
Works to integrate the plans for their assigned practice with the overall strategic plan for Tuality and TMG. Is aware of and integrates the code of conduct, and establishes a respectful work environment. Serves as a role model for performance and service excellence for clinical staff. Actively participates in, and promotes values of service excellence. Maintains and actively demonstrates a strong commitment to, and consistent modeling of positive workplace and code of conduct workplace behaviors.
Manages the day to day operations of their assigned practice. This includes developing business and clinical flows that facilitate patient satisfaction and maximize efficiency. Keeps current on all clinical and business systems and ensures that staff is current as well. Works closely with providers and TMG to maintain and improve quality of clinical operations to ensure high quality of care and maximize cost effectiveness. Anticipates operational and functional requirements to enable program development and expansion. Revamps/adjusts workflow in concert with system developments. Develops intra-departmental policies and procedures. Participates in Operations, Organizational, and Community meetings when requested. Evaluates, analyzes, and recommends systems improvements across all business and clinical functions and processes.
QUALITY OF CARE
Assures premier customer service to patients, providers, the community and other clients. Serves as a role model for performance and service excellence for staff in all areas. Actively participates in, and promotes values and recommendations. Provides prompt and professional communication demonstrating positive issue and complaint resolution. Leads by example in ensuring customer satisfaction, facilitating ease of access, and a spirit of cooperation across the organization.
Partners with leadership to assure continuous improvement of at quality and assigned sites. Supports and works with physician leadership to ensure effective health care delivery. Participates in recruitment and orientation of new physicians and advanced practitioners.
REGULATORY AND COMPLIANCE
Plans, organizes, directs and controls implementation and continued observance of regulatory requirements within assigned clinics.
Leads by example and acts as a role model while creating and sustaining an environment that promotes accountability, teamwork, learning and continuous improvement. Provides leadership to support Tuality’s “patient first” vision and values. Supports and evaluates staff roles, taking into consideration skills, scope of practice, patient and practice needs, and core competencies. Seeks input and involvement of the Medical Director, Director TMG as appropriate.
At Tuality Healthcare, an OHSU Partner, it's an honor and a privilege to serve those near us. That's why since our beginnings in 1918, and as we expand our strong network of services through our clinical affiliation with OHSU, we continue to be committed to providing the best health care possible and a valued community partner. Our affiliation with OHSU brings the advanced medical resources of Oregon’s only academic health center, which allows local providers to receive guidance from some of the country’s top specialists and pass that expertise on to Tuality patients where they can be cared for in their community.
Tuality’s many awards showcase our position as one of the Portland metro area’s premier healthcare providers, including 5th straight year in Top 10 Healthiest Employers in Oregon from The Portland Business Journal, Tuality’s 6th straight Gold Plus Award from the American Heart Association, and 2016 #1 Nationwide Best Hospital IT Department to work for according to Healthcare IT News.
Here at Tuality our employees care about making a difference. In fact, they care so much that in our most recent employee satisfaction survey we had an 80% participation rate! Tuality is truly unique because of the relationships we build and as individuals we are seen and heard. Come be part of our team, and let your voice be heard!