• Director of Tuality Medical Group Operations-90264

    Physician Service Admin.- 95900
    Req #
    Job Type
    Full Time (exempt)
    Job Locations
    # of Openings
    Budgeted Hours Per Pay Period
  • Summary of Duties

    For more information about this position contact:
    Linnea Cornish
    Talent Acquisition Partner



    Provides leadership for the Medical Office Services Division to achieve division and organization wide goals related to the delivery of the highest quality of health care services in our service area. Skill set and experience in providing infrastructure necessary for successful physician practice operation. Responsible for maintaining The Joint Commission accreditation and all other regulatory agency compliance within the Medical Office Services Division.   Models and fosters a culture of respect and accountability for all staff while emphasizing wise management of human, fiscal, and technological resources. Interacts with physician employees and community physicians in a cooperative manner keeping in mind the goals of the organization and strategic initiatives for physician alignment.  Develops and grows Practice Managers as leaders and problem solvers within each clinic site. 


    Participates in strategic initiatives involving the acquisition of technology for the division, facility/asset management, planning, and strategic initiatives for healthcare development.  Works collaboratively with leadership from Tuality and partner groups leadership on the development and implementation of an ambulatory system of care.  Demonstrates high level knowledge of the functionality of the practice management information systems, including billing systems, electronic health record systems, and time management systems.  Participates in the development of the division budget and monitors division performance compared to the budget.  Reviews and codes accounts payable invoices for the division assuring timely and accurate payments to vendors.  Develops and maintains a system of ambulatory metrics (operational, quality and financial) throughout all clinics.  Establishes and promotes lean and other problem solving techniques throughout all ambulatory practices.    


    Reports to the Vice President of Provider and Payer Network Services and work  in partnership with Associate Medical Directors to align clinic operations to achieve quality targets.  Collaborates with the Vice President of Provider and Payer Network Services and Associate Medical Directors in the development of and effective use of practice dashboards. Supports the physician billing office, which reports to OHSU, by monitoring and managing the charge capture and charge reconciliation process in the clinics. 


    Participates in physician practice governance activities including educating physicians and staff about the financial performance of the medical group, regulatory compliance and issues of clinical quality and outcomes.  Actively participates in budget preparation activities and oversees detailed monthly financial reporting utilizing accrual accounting methods.   Monitors the performance of the Physicians Billing Office and has general operations oversight responsibilities for a network of primary care clinics (Family Medicine, Ob/Gyn, Internal Medicine/Pediatrics and Urgent Care) as well as specialty clinics ( Endocrinology, General surgery, Orthopedic Surgery, Physical Therapy, Sleep Clinic, Sleep Lab) and sub-specialty clinics (Urology and Pulmonary) located at multiple locations on the main hospital campus and at remote locations in our service area..

    Hiring Competencies

    a)Education: Minimum of Bachelors degree required.  MBA or advanced management degree related to position highly preferred.

    b)Minimum five years of multi-clinic site leadership experience.

    c)Experience in a multispecialty practice management setting.  Demonstrated track record working successfully with Physicians and hospital leadership.

    d)Two to five years experience with computerized practice management system, including scheduling and billing modules,  EPIC preferred.

    e)Knowledge of basic functions of Electronic Medical Records systems.  Experience with Cerner and/or EPIC systems preferred.

    f)Knowledge and experience with Kronos timekeeper system or other electronic timekeeping system.

    g)Knowledge of CPT, ICD-10 CM, and HCPCS coding systems, RBRVS methodology, and medical terminology.

    h)Knowledge of lean management principles including: daily management systems, standard work and problem solving skills.

    i)Uses PC with MS Office applications to communicate and analyze data. 

    j)Two years GL bookkeeping experience, use of computerized bookkeeping software preferred.

    k)Strong project management skills, with ability to prioritize based on changing needs of the organization.

    l)Knowledge of accounts payable coding methodology.

    m)Familiarity with managed care insurance plans.

    n)Knowledge of Medicaid and Medicare billing and compliance rules.

    o)Familiarity with The Joint Commission and hospital compliance issues.

    p)Excellent customer service skills, uses effective communication skills.

    q)Professional personal appearance makes a good first impression.


    At Tuality Healthcare, an OHSU Partner, it's an honor and a privilege to serve those near us. That's why since our beginnings in 1918, and as we expand our strong network of services through our clinical affiliation with OHSU, we continue to be committed to providing the best health care possible and a valued community partner.  Our affiliation with OHSU brings the advanced medical resources of Oregon’s only academic health center, which allows local providers to receive guidance from some of the country’s top specialists and pass that expertise on to Tuality patients where they can be cared for in their community. 


    Tuality’s many awards showcase our position as one of the Portland metro area’s premier healthcare providers, including 5th straight year in Top 10 Healthiest Employers in Oregon from The Portland Business Journal, Tuality’s 6th straight Gold Plus Award from the American Heart Association, and 2016 #1 Nationwide Best Hospital IT Department to work for according to Healthcare IT News.


    Here at Tuality our employees care about making a difference.  In fact, they care so much that in our most recent employee satisfaction survey we had an 80% participation rate!  Tuality is truly unique because of the relationships we build and as individuals we are seen and heard.  Come be part of our team, and let your voice be heard!

    Additional Posting Information

    Tuality Healthcare believes in providing equal employment opportunities for all qualified individuals. Recruitment, hiring, promotions, transfers, working conditions, training, and compensation will be based on qualifications without regard to race, color, sex, sexual orientation, gender identity, religion, age, creed, national origin, marital status, family relationship, veteran status, genetic information, physical or mental disability, or any other status or characteristic protected by applicable law. We further commit ourselves to continuing the practical application of this policy in our daily business conduct.


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