The Admitting Representative is a unique role within the Tuality Healthcare system. The Admitting Representative welcomes the patient into the care delivery setting, providing direction and assistance. Initiates the administrative system which lays the groundwork for the patient’s clinical care as well as the financial documentation during registration by interviewing patients and/or family members, obtaining signatures on legal consents and insurance forms, entering demographic and insurance information according to service provided, patient need, payer requirements and hospital policy. Collects appropriate co-pays or deposits. Supports the practice by providing excellent customer service, demonstrating professional communication on the phone and in face-to-face customer contact, problem solving, and functioning as a team member to other staff. Accepts and stores patient valuables. Ensures customer satisfaction and offers solutions to patient/visitor concerns and demonstrates appropriate knowledge and skills necessary to communicate with diverse populations. May float to multiple inpatient/outpatient service locations and remains competent in all service areas. Familiar with the switchboard and understand how to respond to facility codes.
At Tuality Healthcare, an OHSU Partner, it's an honor and a privilege to serve those near us. That's why since our beginnings in 1918, and as we expand our strong network of services through our clinical affiliation with OHSU, we continue to be committed to providing the best health care possible and a valued community partner. Our affiliation with OHSU brings the advanced medical resources of Oregon’s only academic health center, which allows local providers to receive guidance from some of the country’s top specialists and pass that expertise on to Tuality patients where they can be cared for in their community.
Tuality’s many awards showcase our position as one of the Portland metro area’s premier healthcare providers, including 5th straight year in Top 10 Healthiest Employers in Oregon from The Portland Business Journal, Tuality’s 6th straight Gold Plus Award from the American Heart Association, and 2016 #1 Nationwide Best Hospital IT Department to work for according to Healthcare IT News.
Here at Tuality our employees care about making a difference. In fact, they care so much that in our most recent employee satisfaction survey we had an 80% participation rate! Tuality is truly unique because of the relationships we build and as individuals we are seen and heard. Come be part of our team, and let your voice be heard!