The Panel Coordinator role provides complex and diversified coordination, analytical, and administrative support through a team-based approach to patient care within their primary care medical provider’s office. This highly patient-centered delivery of care is vital to the implementation of the innovative Patient Centered Medical Home model at the Tuality Medical Group primary care practices. This continuous learning approach contributes significantly to proactively gathering data, analyzing current processes (i.e. developing "intelligence"), identifying steps for improvement, and developing procedures, forms and educational materials that translates the "intelligence" into language best understood by all team members - in the interest of optimal patient involvement and team performance.
Panel Coordinators will work closely with the Medical Home Specialist(s) to support the continuing development and changing requirements of the program and need to keep an eye on the big picture of what is going on in their team at all times, to set up the entire clinical team to be able to "work at the top of their scope of practice", and they are also trained to provide backup as appropriate for other members of the team who may be absent.
a) Education. High school graduate or GED required; AA or BS in Business, or Health Care related field preferred.
b) License: Current Healthcare provider BLS certification or within 90 days of hire.
c) Certification: American Association of Medical Assistants (CMA) or certification as a Registered Medical Assist (RMA) by American Medical Technologies or certification as a Certified Clinical Medical Assistant (CCMA) by the National Healthcare Association or certification as a Nationally Certified Medical Assistant (NCMA/NCCT) by National Center for Competency Testing highly preferred.
d) Bilingual: Spanish and English highly preferred.
e) One year of experience in a medical office setting, including high-volume direct patient contact, scheduling of appointments
and obtaining managed care authorizations. Prior experience working in a Patient-Centered Medical Home preferred.
f) Excellent customer service and listening skills and use of effective communication skills taking into consideration body
language, filters, listening, paraphrasing, questions with customers of diverse ethnic and cultural backgrounds.
g) Excellent verbal and written communications skills. Strong customer service orientation. Demonstrated effectiveness in confrontational customer interactions.
h) Previous use of EPIC, Solutions, Business Objects, Crystal Reports and basic computer skills including word processing, Windows applications, on-line scheduling, and a preference for data-base skills.
i) Knowledge of medical terminology, CPT and ICD-10 CM coding methodology
j) Demonstrates knowledge of managed care insurance plan requirements. Understanding of age specific preventive health
maintenance indicators and disease specific standards of care for those prevalent in underserved family medicine population.
At Tuality Healthcare, an OHSU Partner, it's an honor and a privilege to serve those near us. That's why since our beginnings in 1918, and as we expand our strong network of services through our clinical affiliation with OHSU, we continue to be committed to providing the best health care possible and a valued community partner. Our affiliation with OHSU brings the advanced medical resources of Oregon’s only academic health center, which allows local providers to receive guidance from some of the country’s top specialists and pass that expertise on to Tuality patients where they can be cared for in their community.
Tuality’s many awards showcase our position as one of the Portland metro area’s premier healthcare providers, including 5th straight year in Top 10 Healthiest Employers in Oregon from The Portland Business Journal, Tuality’s 6th straight Gold Plus Award from the American Heart Association, and 2016 #1 Nationwide Best Hospital IT Department to work for according to Healthcare IT News.
Here at Tuality our employees care about making a difference. In fact, they care so much that in our most recent employee satisfaction survey we had an 80% participation rate! Tuality is truly unique because of the relationships we build and as individuals we are seen and heard. Come be part of our team, and let your voice be heard!