The role of Client Services Representative encompasses many areas of the laboratory. Client Services Representatives provide support to internal and external clients, access information in computer, register patients, order tests and perform charting functions. They play a key role in the pre-analytic and post-analytic process of specimen testing.
a) Education: High school diploma or equivalent.
b) License: None required.
c) Certification: Medical Assistant, Phlebotomy or C.N.A certification preferred.
d) Excellent customer service skills.
e) Must be able to speak, read and write conversational English. Spanish helpful.
f) Experience in medical environment preferred. Word processing experience helpful.
g) Typing and previous computer use required. Able to access and enter data into computer.
h) Possesses knowledge and skills through experience and/or training to be able to provide care appropriate to the
age of patients served in this job.
i) Ability to be thorough and accurate in paperwork.
j) Uses effective communication skills.
k) Demonstrates professional appearance, hygiene and personal conduct for the employee’s particular job.
l) Medical Terminology preferred.
m) Flexible, able to work to meet the needs of the department.
o) Bilingual skills a plus.
At Tuality Healthcare, an OHSU Partner, it's an honor and a privilege to serve those near us. That's why since our beginnings in 1918, and as we expand our strong network of services through our clinical affiliation with OHSU, we continue to be committed to providing the best health care possible and a valued community partner. Our affiliation with OHSU brings the advanced medical resources of Oregon’s only academic health center, which allows local providers to receive guidance from some of the country’s top specialists and pass that expertise on to Tuality patients where they can be cared for in their community.
Tuality’s many awards showcase our position as one of the Portland metro area’s premier healthcare providers, including 5th straight year in Top 10 Healthiest Employers in Oregon from The Portland Business Journal, Tuality’s 6th straight Gold Plus Award from the American Heart Association, and 2016 #1 Nationwide Best Hospital IT Department to work for according to Healthcare IT News.
Here at Tuality our employees care about making a difference. In fact, they care so much that in our most recent employee satisfaction survey we had an 80% participation rate! Tuality is truly unique because of the relationships we build and as individuals we are seen and heard. Come be part of our team, and let your voice be heard!