• Process Improvement Consultant- 82107

    Quality & Patient Experience-82100
    Req #
    Job Type
    Full Time (exempt)
    Job Locations
    # of Openings
    Budgeted Hours Per Pay Period
  • Summary of Duties

    The Process Improvement Consultant utilizes improvement methodologies to design, lead, and implement initiatives that are strategically aligned with organization goals and promote quality, safety, and value.   Responsibilities include continuous process improvement, project management, integrating evidence-based guidelines into practice, education, and consultation.  This position promotes a culture of safety and is critical to ensuring Tuality Healthcare is a transformative, highly reliable organization with an uncompromising focus on quality and outcomes.


    Facilitation/Project Management (50%)

    • Designs and leads improvement initiatives using process improvement methodologies
    • Manages process improvement projects and facilitates Kaizen events.
    • Drives improvements to positively achieve key performance improvement indicators relative to safety, quality, cost, productivity, throughput, and cycle times.
    • Promotes and models change management tools and approaches.
    • Establishes plans and procedures including standard work and daily management systems to assure that improvements are realized and sustained


    Consultation/Coaching (25%)

    • Serves as an expert consultant and advisor in process improvement methodologies.
    • Assists departments and other staff in the organization in the use of project management, process improvement, and change management tools and expertise.
    • Determines the appropriate improvement model to use for identified performance improvement projects.
    • Helps build internal capability by coaching others to conduct their own assessments and improvement events.
    • Recommends specific monitoring activities and daily management to assure improvement sustainability and control.
    • As needed, serves as expert advisor and trainer in specific process improvement software tools

    Education (20%)

    • Provides Lean/Process Improvement training to staff and clinicians.
    • Helps drive the development of internal capability and spread.
    • Identifies specific needs for self development and implements plans to achieve professional growth to remain expert in the concepts and processes of quality and performance improvement.
    • Attends, participates, and leads professional meetings and committees; remains current in new trends and innovations

    Reporting (5%)

    • Prepares and presents reports and presentations for teams, leadership, and committees

    Hiring Competencies








    ·  Bachelor's Degree in Engineering, Healthcare, Informatics, or related field

    ·  Master’s degree




    ·  Minimum 3 years experience in process improvement or process engineering

    ·   Process improvement or process engineering experience in a healthcare setting

    Licenses, Certifications and/or Registrations:


    ·  Six Sigma Black Belt Certification and/or Lean Certification

    ·  Basic Life Support

    ·   Master Black Belt (MBB)

    ·   Project Management Professional (PMP)

    ·   Certified Change Management Professional (CCMP)

    ·   Certified Professional in Healthcare Quality  (CPHQ)

    Job Related Knowledge, Skills and Abilities:


    ·  Ability to process and handle confidential information with discretion

    ·  Ability to adapt to change quickly and positively

    ·  Ability to lead and facilitate effective teams

    ·   Ability to support multiple initiatives and balance priorities

    ·   Detail-oriented

    ·   Flexible, positive, and clear written and verbal communication skills

    ·   Superior organization and time management skills

    ·   Self-motivated and able to work autonomously

    ·   Strong project management and critical thinking/analytical skills

    ·   Proficiency in Microsoft Office applications

    ·   Knowledge of legal, quality and regulatory requirements (TJC, IHI, CMS, NAHQ, NCQA)

    ·   Understanding of root cause analysis principles






    At Tuality Healthcare, an OHSU Partner, it's an honor and a privilege to serve those near us. That's why since our beginnings in 1918, and as we expand our strong network of services through our clinical affiliation with OHSU, we continue to be committed to providing the best health care possible and a valued community partner.  Our affiliation with OHSU brings the advanced medical resources of Oregon’s only academic health center, which allows local providers to receive guidance from some of the country’s top specialists and pass that expertise on to Tuality patients where they can be cared for in their community. 


    Tuality’s many awards showcase our position as one of the Portland metro area’s premier healthcare providers, including 5th straight year in Top 10 Healthiest Employers in Oregon from The Portland Business Journal, Tuality’s 6th straight Gold Plus Award from the American Heart Association, and 2016 #1 Nationwide Best Hospital IT Department to work for according to Healthcare IT News.


    Here at Tuality our employees care about making a difference.  In fact, they care so much that in our most recent employee satisfaction survey we had an 80% participation rate!  Tuality is truly unique because of the relationships we build and as individuals we are seen and heard.  Come be part of our team, and let your voice be heard!

    Additional Posting Information

    Tuality Healthcare believes in providing equal employment opportunities for all qualified individuals. Recruitment, hiring, promotions, transfers, working conditions, training, and compensation will be based on qualifications without regard to race, color, sex, sexual orientation, gender identity, religion, age, creed, national origin, marital status, family relationship, veteran status, genetic information, physical or mental disability, or any other status or characteristic protected by applicable law. We further commit ourselves to continuing the practical application of this policy in our daily business conduct.


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