Provides clerical and work flow support to the Diagnostic Imaging clinical staff and supervisors. Gathers and ensures all scheduled exams have either written or electronic orders. Prepares information for upcoming appointments by obtaining prior reports, insurance pre-authorization verification and other patient information as needed per modality protocol or at direction of technologists. Uses excellent customer service skills and if needed, interpreter services, to call patients to schedule exams, give preparation instructions, and appointment reminders. Effectively utilizes several computer systems, such as EMR & Synapse, to obtain and document information. Performs various other duties requiring strong organizational skills, good judgement and initiative.
a) Education: High school Graduate or GED preferred
b) License: Current BLS certification preferred
c) Patient registration and insurance verification experience preferred.
d) Computer experience with Microsoft Office & Outlook.
e) Use of an electronic health record (EHR) system preferred.
f) High level of attention to detail with accurate alphabetization, grammar & spelling.
g) Demonstrates organizational skills and ability to effectively multitask with frequent interruptions in a calm and professional manner.
h) Uses effective communication skills taking into consideration body language, filters, listening, paraphrasing, and questions with customers of diverse ethnic and cultural backgrounds. Possesses excellent telephone skills and interpersonal communication abilities both verbal and written.
i) Professional personal appearance.
j) Ability to work both independently as well as in a team environment.
k) Demonstrates excellent customer service skills.
l) Experience working in highly confidential settings, healthcare preferred Knowledge of HIPAA guidelines and practices.
m) Bilingual skills a plus.
At Tuality Healthcare, an OHSU Partner, it's an honor and a privilege to serve those near us. That's why since our beginnings in 1918, and as we expand our strong network of services through our clinical affiliation with OHSU, we continue to be committed to providing the best health care possible and a valued community partner. Our affiliation with OHSU brings the advanced medical resources of Oregon’s only academic health center, which allows local providers to receive guidance from some of the country’s top specialists and pass that expertise on to Tuality patients where they can be cared for in their community.
Tuality’s many awards showcase our position as one of the Portland metro area’s premier healthcare providers, including 5th straight year in Top 10 Healthiest Employers in Oregon from The Portland Business Journal, Tuality’s 6th straight Gold Plus Award from the American Heart Association, and 2016 #1 Nationwide Best Hospital IT Department to work for according to Healthcare IT News.
Here at Tuality our employees care about making a difference. In fact, they care so much that in our most recent employee satisfaction survey we had an 80% participation rate! Tuality is truly unique because of the relationships we build and as individuals we are seen and heard. Come be part of our team, and let your voice be heard!