The Records/Intake Coordinator position is about building a positive relationship and experience with referral sources, patients, families, and colleagues. The position assists patients to make appointments for post discharge for follow up. Performs medical record functions, requiring knowledge of agency policies and regulations, exercises judgment in receiving, processing, reviewing, recording, and distributing clinical and patient health information and reports. Obtains and coordinates referrals from hospitals, doctor offices, insurance companies, verifies and documents insurance benefits with third party payors; coordinates with clinical staff to facilitate insurance authorizations between payor and agency. Answers referral phone and transfers calls to appropriate staff. Acts in an independent manner and is the primary coordinator of intake and intake functions for the agency. Able to screen patient referrals and present appropriate cases to the physician for review and admit orders. Assists the department leadership in other supportive functions such as coordination of calendars, minute taking, education, data entry, and other duties as assigned.
a) Required experience for at least two years working in a healthcare office setting such as an insurance company, revenue cycle/billing/coding, admit or intake coordinator.
b) Preferred experience in handling preauthorization requests, appeals, registration, scheduling appointments, and patient data entry.
c) License: None required.
d) Excellent telephone communication skills: must speak well, clearly and pleasantly while projecting care and helpfulness.
e) Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines.
f) Computer keyboarding skills required.10 key typing preferred.
g) Basic filing and organizational skills required.
h) Demonstrates skills in the operation of basic office equipment.
i) Familiarity with ICD-10-CM coding preferred.
j) Basic medical terminology knowledge preferred.
k) Demonstrates the ability to establish and maintain harmonious working relationship with other team members and the public.
l) Exercises the ability to use resourcefulness and tact in multiple public and professional contacts.
m) Exercises the ability to understand and follow oral and written instructions of a complex nature.
n) Must be able to work well with minimal supervision.
o) Good communication skills (oral and written) required.
p) Personal appearance makes a good first impression.
q) Bilingual skills a plus.
r) Must be detail-oriented.
At Tuality Healthcare, an OHSU Partner, it's an honor and a privilege to serve those near us. That's why since our beginnings in 1918, and as we expand our strong network of services through our clinical affiliation with OHSU, we continue to be committed to providing the best health care possible and a valued community partner. Our affiliation with OHSU brings the advanced medical resources of Oregon’s only academic health center, which allows local providers to receive guidance from some of the country’s top specialists and pass that expertise on to Tuality patients where they can be cared for in their community.
Tuality’s many awards showcase our position as one of the Portland metro area’s premier healthcare providers, including 5th straight year in Top 10 Healthiest Employers in Oregon from The Portland Business Journal, Tuality’s 6th straight Gold Plus Award from the American Heart Association, and 2016 #1 Nationwide Best Hospital IT Department to work for according to Healthcare IT News.
Here at Tuality our employees care about making a difference. In fact, they care so much that in our most recent employee satisfaction survey we had an 80% participation rate! Tuality is truly unique because of the relationships we build and as individuals we are seen and heard. Come be part of our team, and let your voice be heard!