Performs clerical and receptionist duties to facilitate the smooth functioning of the patient care unit. Provides support to nursing and physician staff in the TCH or TFG Emergency Department by performing tasks which assist in the treatment and care of patients with illness or injuries, following hospital policy. Coordinates communication within the department and other departments. Interviews and completes registration according to patient service, type, payer requirements and hospital policy. Collects co-pays and deductibles. Uses insurance verification system to obtain accurate insurance information. Under the direction and, following hospital policy. Transports specimens from Tuality Forest Grove ED to Tuality Hillsboro Laboratory. Reports to the Clinical Nurse Manager for shift activities. Or to the relief charge RN in the absence of Clinical Nurse Manager and is under the direct supervision and delegation responsibilities of the CNM.
a) Education: High school diploma or equivalent required, and proof of diploma or transcript is required upon hire.
b) Certifications: American Heart Association Healthcare Provider BLS preferred upon hire, or required within 90 days of hire. CNA certification preferred.
c) Minimum one-year patient care experience in an acute care or pre-hospital setting preferred. Will consider military experience as medical personnel and/or senior clinical nursing student.
d) Excellent customer service skills.
e) Knowledge of basic anatomy and physiology, i.e., EKG monitoring, bandage changes, splints, vital signs, casting, blood draws, point of care urine analysis, and appropriate charting.
f) Knowledge of basic care procedures. Must understand sterile techniques.
g) Effective teamwork and interpersonal skills.
h) Ability to adapt to fluctuating workload, efficiently prioritize work, manage time, organize and problem solve.
i) Functions effectively in a stressful environment, ability to multitask and work with frequent interruptions.
j) Efficiently and consistently collects co-pays and deductibles.
k) Possess working knowledge of medical terminology and demonstrates basic math skills.
l) Able to access and accurately enter data into a computer as well as verify insurance information.
m) Bilingual Spanish helpful.
r) Presents a professional personal appearance that makes a good first impression.
s) Experience working in highly confidential settings.
t) Provides a professional, welcoming environment for patients and their families.
At Tuality Healthcare, an OHSU Partner, it's an honor and a privilege to serve those near us. That's why since our beginnings in 1918, and as we expand our strong network of services through our clinical affiliation with OHSU, we continue to be committed to providing the best health care possible and a valued community partner. Our affiliation with OHSU brings the advanced medical resources of Oregon’s only academic health center, which allows local providers to receive guidance from some of the country’s top specialists and pass that expertise on to Tuality patients where they can be cared for in their community.
Tuality’s many awards showcase our position as one of the Portland metro area’s premier healthcare providers, including 5th straight year in Top 10 Healthiest Employers in Oregon from The Portland Business Journal, Tuality’s 6th straight Gold Plus Award from the American Heart Association, and 2016 #1 Nationwide Best Hospital IT Department to work for according to Healthcare IT News.
Here at Tuality our employees care about making a difference. In fact, they care so much that in our most recent employee satisfaction survey we had an 80% participation rate! Tuality is truly unique because of the relationships we build and as individuals we are seen and heard. Come be part of our team, and let your voice be heard!