Responsible for ensuring the delivery of quality care to patients in accordance with individual needs, physician orders and standards of care, as represented through patient care policies. Must be able and willing to handle all front and back tasks within the clinic according to established procedures and protocols, as to provide a seamless experience for the patient. Duties could include (but are not limited to): greeting and checking in patients, scheduling appointments, rooming patients, assisting doctors, triaging acute patient concerns, working within the EMR system, running lab controls, and departing patients.
a) Certification: Required - Certification from the American Association of Medical Assistants (CMA) or certification as a Registered Medical Assist (RMA) by American Medical Technologies or certification as a Certified Clinical Medical Assistant (CCMA) by the National Healthcare Association or certification as a Nationally Certified Medical Assistant (NCMA/NCCT) by National Center for Competency Testing.
b) License: Current Healthcare Provider BLS certification or within 90 days of hire.
c) Bilingual: Spanish and English preferred.
d) Uses effective communication skills taking into consideration body language, filters, listening, paraphrasing, and questions with customers of diverse ethnic and cultural backgrounds.
e) Demonstrates excellent skills in caring for population served. Uses problem solving processes to make decisions related to patient care. Responds appropriately in emergency situations.
f) Demonstrates good customer service and leadership skills. Effectively utilizes conflict resolution skills. Functions well as part of a patient care team.
g) Demonstrates good organization skills and ability to successfully multitask with frequent interruptions.
h) Demonstrates effective verbal, interpersonal, and written communication skills and use of proper grammar and spelling.
i) Demonstrates good telephone and keyboarding skills. Previous experience using an EMR preferred.
j) Possesses knowledge of medical terminology.
k) Demonstrates proper appearance and personal conduct for the employee's particular job.
At OHSU Tuality Healthcare, an Oregon Health & Science University (OHSU) Partner, it's an honor and a privilege to serve those near us. That's why since our beginnings in 1918, and as we expand our strong network of services through our clinical affiliation with OHSU, we continue to be committed to providing the best health care possible and a valued community partner. Our affiliation with OHSU brings the advanced medical resources of Oregon’s only academic health center, which allows local providers to receive guidance from some of the country’s top specialists and pass that expertise on to Tuality patients where they can be cared for in their community.
Tuality’s many awards showcase our position as one of the Portland metro area’s premier healthcare providers, including 6th straight year in Top 10 Healthiest Employers in Oregon from The Portland Business Journal, Tuality’s 7th straight Gold Plus Award from the American Heart Association, and 2016 #1 Nationwide Best Hospital IT Department to work for according to Healthcare IT News.