Community Health Worker | Temporary Project

This position will screen patients for social determinants of health and then connect patients to resources that are identified through this screening. This staff member will help connect patients to resources for food, transportation, diapers, counseling services, financial aid, pharmacy, etc. This person can also help patients navigate the healthcare system by helping to make appointments in other HMC departments – such as primary care, imaging, lab, other maternal fetal medicine, diabetic education, physical therapy, other specialties, etc.

KEY RESPONSIBILITIES 

Performed majority of the time:

·       Screen patients for social determinants of health to identify needs.

·       Collaborates with care teams to meet patient/family and program goals.

·       Assists patients in problem solving issues related to health care delivery, financial or social barriers.

·       Assists patients in gaining access to community services.

·       Develops and delivers culturally congruent and trauma informed health education materials.

·       Completes progress notes and phone messages in EHR to capture care plans and to bill for services rendered.

·       Increases engagement with the healthcare system through provision of education, scheduling, language, transportation, coordination needs, and other related tasks as appropriate.

·       Develops and maintains effective working relationships with community partners to increase successful referrals, and the availability of resources.

·       Participates in quality improvement projects and data gathering to ensure that program goals are met.

Performed occasionally but critical to successful performance of the job:

·       Continually establishes and maintains a current knowledge of community resources and various resources provided by the organization.

·       Collaboration with community partners.

Decision making and budget responsibilities:

·       Decisions may impact patient experience.

·       No budget responsibilities.

Education:

Required

·       High School Diploma / GED

Preferred

·       N/A

Experience:

Required

·       One (1) year relevant experience working with underserved populations with medical and social needs

·       Experience working in medical settings and interacting collaboratively with healthcare teams

Preferred

·       Two (2) years relevant work experience in mission-driven organization with one of those years being work experience with underserved populations with complex medical and social needs

·       Experience working with pregnant patients

·       Experience in community outreach and education

Licenses, Certifications and/or Registrations:

Required

·       N/A

Preferred

·       Certification as Traditional Healthcare Worker (THW), Personal Health Navigator (PHN) or Community Health Worker (CHW)

Job Related Skills, Abilities and Behaviors:

Required

·       Fluency in written and spoken English AND Spanish. Must be able to communicate effectively verbally

·       Ability to prioritize workload, handle multiple tasks and to work independently with limited supervision

·       Strong customer service, problem solving, relationship building and advocacy skills

·       Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint

·       Team Work: Demonstrated ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members

·       Demonstrated ability to work or interact effectively across cultures in a way that acknowledges and respects the culture of other individuals

Preferred

·       N/A