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The Practice Manager is a key practice leadership position developing outpatient clinical programs and ensuring quality care and continuity for patients and families. Has responsibility for guiding/overseeing day-to-day business and clinical operations, which includes all human resources functions, compliance and staff development of clinical and business staff and others. Strives to achieve organizational priorities of highest quality of care, growth in patient population, excellence in access and patient experience and appropriate medical management. Works under the guidance of the Senior Practice Manager or higher; partners with Medical Director, and other outpatient practice managers and staff. This position requires the ability to work as a collaborative member of the management team, including building a professional partnership within partner group leadership teams. KEY RESPONSIBILITIES –Performed majority of the time:• Manages the day to day operations of their assigned multi-disciplinary and complex practice(s). This includes developing business and clinical flows that facilitate patient satisfaction and maximize efficiency. • Responsible for overall business function including cash collections, daily reconciliation and deposits; insurance authorizations; provider referrals. Monitors critical associated metrics and ensures high performance. Ensures that all services rendered are authorized for payment and that practices comply with Revenue Cycle policies and with audit guidelines.• Responsible for maintaining internal quality management activities. • Keeps abreast of all licensure, regulatory and safety requirements. Ensures department and staff compliance with CMS regulations, HIPAA, OSHA, CLIA, TJC/DNV, TMG, and other regulations. Ensures employee licenses and certifications are current.• Responsible for all reporting of risk related issues/problems within his/her practice.• Actively provides and develops skills-training and scripting for dealing with difficult clients; ensures optimal service recovery; facilitates team building; and promotes proactive, innovative problem solving skills.• Ensures staff compliance with clinical competency, licensure, and scope of practice. Cultivates staff development by utilizing internal and external resources. Ensures that staff attends mandatory competency and training sessions. Sets standards of practice in collaboration with nursing staff and leadership. Completes PDS’s and ePA’s within expected timeframes. Recognizes staff and holds staff accountable for adhering to policies, processes and standards in a consistent manner.• Proactively assesses clinical, clerical, and business staffing needs and ensures a smooth process for optimal cross-coverage and cross-training.• Monitors critical time to service indicators including; telephone wait and hold times; time to service appointment availability; and check-in and wait times. Communicates performance indicators and makes staffing and system adjustments as needed.• Develops supply-demand models and oversees schedule and template changes to meet access needs of patients.• Collaborates with inpatient clinical leadership in developing care protocols that facilitate patient safety and optimize clinical outcomes.• Utilizes patient satisfaction results, comments, and reports to monitor patient and family feedback. In a timely manner, develops corrective action plans to resolve problems and monitors results. Monitors other measures of patient access including phone statistics, access, patient waits, appointments, etc.• Evaluates, analyzes, and recommends systems improvements across all business and clinical functions and processes. Maintains clinic equipment and supplies to prevent downtime.• Assists in establishing service improvements and service enhancements. Assists in quality improvement initiatives in collaboration with the Medical Director, Medical Group and other management team members.• Establishes work schedules and monitors work performance. Oversees staffing assignments, vacation and leave approvals, and time and attendance system. Ensures that schedules and assignments are made and adjusted based on sick calls, special patient needs, special assignments and training. Supervises workloads, and monitors employee productivity. Reviews, monitors and submits timely corrections to Payroll records. Acts as clinic timekeeper and approves timecards for payment.• Assures collaborative team building and teamwork between clerical, clinical, billing and medical staff.• Acts as the first line of mediation for conflicts between clinical staff and/or patients and staff. • Provides daily "rounding/huddle” and will be accessible, available, and responsive to staff, providers and patients.• Review appropriate clinic matters with the Medical Directors.Performed occasionally but critical to successful performance of the job:• Recruits, hires and evaluates clinical staff supporting outpatient clinical operations. Composes and revises job descriptions as needed. Makes hiring, firing and disciplinary decisions (per Human Resource standards). Completes annual evaluations for staff and proactively follows-up on future plans for action.• Assists in the development of departmental policies and procedures as necessary to facilitate accountability, ensure compliance and maintain consistency.• Encourages staff participation in personal and professional growth opportunities.• Assures new employees are welcome to the Practice and oversees orientation/training of new staff. Facilitates orientation of providers within Department and Ambulatory Services. Develops and ensures implementation of orientation plans for new staff.• Prepares annual operating and capital budgets, including forecasting volume and associated revenue. Ensures compliance with Department budgets throughout the year; provides explanations for all variances as required.• Participates in regional professional organization on a regular basis.Decision making and budget responsibilities:• Decisions influencing the operations of the clinic under the scope.• Budget planning for the clinic under the scope.Assigned direct reports:• Medical Assistant, Receptionist, Clinic Supervisor, Admitting Rep, Health Plan Coordinator, Panel Coordinator.
Medical Screener serves at the entry points to the medical center to ensure that the Oregon Health Authority guidance for hospital entry is followed and maintained. Performs temperature check and ensures screening questions are answered regarding illness prior to entering facility. Provides instructions to visitors or staff that do not meet recommended criteria for entering facility. Documents information as appropriate and required by Public Health ensuring confidentiality. Reports to Patient Access Supervisor any concerns regarding process. Works collaboratively with Employee Health on ensuring employees are meeting screening criteria. Complies with behavioral standards, policies, procedures.
The primary duties of the Rehabilitation Aide include a variety of clinical and clerical support functions for Rehabilitation Services departments and associated clinics. The Rehabilitation Aide may perform only specific and delegated treatment related tasks as directed by the supervising therapist as allowed by the state of Oregon Physical Therapist practice act. Rehabilitation Aides work under the general supervision of a Physical, Occupational or Speech Therapist and are responsible for the preparation of work areas for patients receiving physical, occupational or speech therapy. Rehabilitation Aides also support clinic operations by answering telephones, filing and retrieving information, scheduling patients, assisting staff and guests as required, all while maintaining excellent customer service. Other duties include cleaning, organizing, ordering and stocking clinical areas.
Ensures the delivery of quality nursing across multiple acute care units, including those who require cardiac monitoring, in accordance with age related and individual needs, physician’s orders, hospital policy, standards of care and nursing practice. This care may be provided to patients located in Medical-Surgical areas, Progressive Care, Emergency Department or patients in other areas who require this level of nursing care. Responsible for assessing the needs of patients, planning nursing care to meet those needs, and ensuring that the plan of care is carried out and documented according to the principles defined in the nursing process. Actively supports the implementation of the Clinical Resource Department goals to improve patient care. Must have experience in at least two clinical areas, for example: Medical-Surgical and Progressive Care. The skill set and competencies will be specified when the job is posted. Expectations of additional areas of assignment will be considered as needed by the hospital.Assignments will be made by the Nursing Supervisor on a shift-by-shift basis. This nurse may be assigned to patient care on a nursing unit or may be assigned to float to multiple units to meet the admission, discharge or emerging patient care needs which include rest break and meal period relief. KEY RESPONSIBILITIES Performed majority of the time -- please start with the responsibilities that are the most time consuming: · Performs and documents assessment and data collection in an ongoing and systematic manner using hospital, medical/surgical, emergency, and telemetry departmental formats.· Calculates IV drip rates accurately.· Obtains arterial blood gases via arterial stick or arterial line, following established procedure.· Sets up for and assists with arterial line insertion.· Completes moderate sedation testing and competency verification.· Assists physicians with various bedside procedures requiring sterile technique.· Performs other technical skills as determined by Nursing Unit skills checklists.· Informs/teaches patient, family, and significant others what to expect of a procedure and secures consent. Performed occasionally but critical to successful performance of the job: · Participates in continuing education programs.· Identifies potential staffing problems associated with patient’s changing needs and notifies nurse manager to facilitate continuity of patient care. Decision making and budget responsibilities (e.g. impact limited to the employee, entire unit or organization-wide): · Impact limited to the employee.
Verifies accuracy of invoices from vendors for hospital purchases. Prepares authorizations for disbursement, and performs related duties.
Responsible for accurate delivery and documentation of daily radiation therapy treatments. Scheduling of patients course of treatment. Participate with staff including dosimetrist and doctor in simulation and planning of patient treatment. Responsible for providing any other radiation therapy services.
Ensures the delivery of quality nursing care for patients undergoing surgical and non-invasive procedures in accordance with age-related and individual needs, physician's orders, hospital policy, standards of care and nursing practice. Responsible for assessing the needs of patients, planning nursing care to meet those needs, and ensuring that the plan of care is carried out and documented according to the principles defined in the nursing process. This position is for all 3 phases in Day Surgery/PACU.Perianesthesia nursing care consists of 3 phases: Preop: (66101-DSU; 65911-TOPS Pre Post)Phase I: (66501 Recovery Room; 65911 TOPS Pre Post)Phase II: (66101-DSU; 65911-TOPS Pre Post) KEY RESPONSIBILITIES Performed majority of the time -- please start with the responsibilities that are the most time consuming: - Performs and documents assessments and data collection in an ongoing and systematic manner for pre-op/post-op patients utilizing hospital and departmental charting formats- Assemble required patient data for pre-op chart- Administers medication as ordered by physician. via all routes safely and accurately according to procedure- Utilize PACU equipment safely and accurately.- Performs the following accurately following established procedures and manufacturer’s recommendations (see job description)- Manages Hemodynamic in post-op patients as ordered utilizing specific supplies- Assembles appropriate equipment and assists physicians as needed (i.e. insertion of art lines, spinal, epidural, and intubation).- Follows the procedures for use of personal protective equipment, infection control, and disposal of hazardous waste and sharps.- Participates in “Stand by call” according to department policy.- Utilizes the nursing process of assessment, implementation planning and evaluation to deliver care to patients in the post anesthesia care unit.- Prioritizes patient care based on essential patient needs and available unit resources of time, personnel, equipment and adapts efficiently to patient emergencies.- Performs efficiently in emergency patient situations according to established policies/code procedures- Adapts care to accommodate unexpected changes in patient status- Identifies patient and/or significant other’s learning needs and implements appropriate measures to meet these.- Utilizes the appropriate standard of care for the identified surgical or procedural diagnosis.- Demonstrates self-directed learning and participation in continuing education.- Demonstrates awareness of legal issues in all aspects of patient care and unit function and strives to manage situations in a reduced risk manner.- Participates in QI and PI activities.- Performs or appropriately delegates/coordinates tasks and duties of the health care team.- Utilizes problem-solving techniques to make decisions regarding patient care and unit activity.- Uses cost effective measures in the delivery of patient care.- Communicates patient needs, changes in condition, and delays/time changes to staff, family members and patients as appropriate.- Communicates an accurate and complete hand off report to staff members when transferring care of patient (i.e. breaks, lunch, and end of shift).- Advocates for patient’s/significant other’s rights- Effectively manages conflict utilizing effective working relationships with all health care team members, patients and significant others.- Collaborates appropriately for the benefit of the patient and the department with respect for coworker’s differences while accomplishing tasks.- Functions as a preceptor to new staff members.- Participates in a cooperative effort to accomplish all unit tasks. Performed occasionally but critical to successful performance of the job: - Attends and participates in staff meetings, in-services and continuing education opportunities.- Participates in the Quality Improvement process to help make decisions that focus on the patient/customer and what is best for the organization as a whole.- Assists with coordination and monitoring of specialty supply loan/borrow process.- Follows correct procedures in unusual and emergent procedures/ situations.- Participates in annual inventory process.- Implements skills of advanced cardiac life support in code blue situations. Decision making and budget responsibilities (e.g. impact limited to the employee, entire unit or organization-wide):- Promotes cost effectiveness through the proper use and conservation of supplies and equipment.- Identifies cost saving measures.
Functions as a Biomed technician to maintain medical equipment and effectively provide service of Biomedical systems and equipment through repair, reconditioning, modification, and calibration. Prepares reports on findings and makes recommendations. Assists with planning and purchasing of equipment and systems.
Assists with the nursing care of patients. Provides comfort services and assistance with activities of daily living. Assists with the transport, preparation, and postoperative care of the surgical patient. Assists with clerical duties and assists ANM with projects. Responsible for cardiac monitor surveillance for the telemetry unit and other nursing units as assigned. Responsible for the reporting of any rhythm changes and potentially lethal rhythms to a Registered Nurse following the Telemetry Rhythm Notification Guidelines. Run rhythm strips every shift
Assists with the nursing care of patients. Provides comfort services and assistance with activities of daily living. Assists with the transport, preparation, and postoperative care of the surgical patient. Assists with clerical duties and assists ANM with projects. Responsible for cardiac monitor surveillance for the telemetry unit and other nursing units as assigned. Responsible for the reporting of any rhythm changes and potentially lethal rhythms to a Registered Nurse following the Telemetry Rhythm Notification Guidelines. Run rhythm strips every shift
Ensures the delivery of quality nursing care for critically ill patients in accordance with age-related and individual needs, physician’s orders, hospital policy, standards of care and nursing practice. Responsible for assessing the needs of patients, planning nursing care to meet those needs, and ensuring that the plan of care is carried out and documented according to the principles defined in the nursing process. Participates in the development of critical care unit goals.
Ensures the delivery of quality nursing care for critically ill patients in accordance with age-related and individual needs, physician’s orders, hospital policy, standards of care and nursing practice. Responsible for assessing the needs of patients, planning nursing care to meet those needs, and ensuring that the plan of care is carried out and documented according to the principles defined in the nursing process. Participates in the development of critical care unit goals.
The Medical Assistant is responsible for ensuring the delivery of quality care to patients in accordance with individual needs, physician orders and standards of care, as represented through patient care policies. Must be able and willing to handle all front and back tasks within the clinic according to established procedures and protocols, as to provide a seamless experience for the patient. Duties could include (but are not limited to): greeting and checking in patients, scheduling appointments, rooming patients, assisting doctors, triaging acute patient concerns, working within the EMR system, running lab controls, and departing patients. KEY RESPONSIBILITIES Performed majority of the time -- please start with the responsibilities that are the most time consuming: · Checks in patients to include gathering patient information, entering into computer, creating new charts, handles insurance information and collects co-pays appropriately.· Checks out patients to include addressing any additional patient concerns or needs.· Schedules patient correctly through EMR and within provider guidelines.· Answers telephone and triages calls to determine urgency and follows-up on telephone inquiries; directs callers to other providers, staff or departments when appropriate. Triages and documents accurately telephone calls from patients including requests for medication refills, complaints, general information inquiries, and urgent health care concerns. Delivers such information or requests promptly to the appropriate providers or their designees. · Obtains prior medical records and studies if appropriate;· Appropriately routes faxes, prescription refills, test result requests and insurance inquires.· Updates financial record for customers, entering all information from patients directly into computer in a concise and professional manner regarding patient concerns, questions and agreements regarding their bill statements, payments and insurance information.· Collects, sorts and distributes mail daily.· Responds to correspondence as appropriate, by telephone and/or in writing.· Maintains organized work area.· Completes insurance referrals by referring patient to proper specialist, preparing paperwork, obtaining authorization from insurance company and handling denials and problems.· Obtains prior authorizations as needed· Sends copies of chart notes to primary care physicians and patient accounting as needed.· Assists patients to exam rooms.· Documents patient’s chief complaints.· Documents data in EMR system (i.e. vital signs, weights) on patient charts to communicate with health team members.· Contacts patients with lab and x-ray results and documents phone calls.· Obtains specimens and performs laboratory work and documents data in patient record.· Performs injections on all ages of patients.· Keeps exam rooms orderly and clean between patients.· Prepares exam room/minor surgery for procedures.· Assists the physician with sterile procedure(s).· Performs sterile processing of instruments, as needed.· Performs opening and closing procedures in a timely, accurate and efficient manner.· Communicates information to patients according to protocols.· Provides patient education as appropriate to situation.· Promotes accident prevention and reports potential hazards to maintain a safe environment.· Responds to emergency situations and contacts emergency services as directed by provider. Performed occasionally but critical to successful performance of the job: · Attends monthly full staff meeting.· Communicates supply needs in a timely manner to the ordering person.· Attends insurance workshops and reads insurance updates.· Completes all mandatory education and licensure requirements to meet state, professional and regulatory requirements. Decision making and budget responsibilities (e.g. impact limited to the employee, entire unit or organization-wide): · Impact limited to the employee. · No budget responsibility. Assigned direct reports (not limited to the ones listed). If not applicable, please enter N/A: · N/A
Summary of DutiesBehavioral Health Consultant is responsible for the clinical aspects of the social services function for a designated group of patients. Provides optimal clinical services utilizing resources effectively. Assists in the implementation of a quality management program to evaluate social services. Maintains systems which ensure appropriate utilization of resources and services.
Responsible for all front office tasks in the office including but not limited to the following: greets and checks patients in and out. Answers telephone and handles each call accordingly. Enters information into computer. Handles correspondence to include insurance inquires. Maintains patient records. Schedules and bills drug screens. Enter charges for patient visit, department of transportation physicals and sports physicals.
Ensures the delivery of quality nursing care for medical/surgical patients in accordance with age-related and individual needs, physician’s orders, hospital policy, standards of care and nursing practice. Responsible for assessing the needs of patients, planning nursing care to meet those needs, and ensuring that the plan of care is carried out and documented according to the principles defined in the nursing process. Ensures continuity of care by providing direct care as well as supervising care given by nurses and supportive staff (when appropriate). Participates in the development of the medical/surgical unit goals.
Participates in planning, delivering, controlling and evaluating safe and effective diagnostic and therapeutic respiratory therapy services.
Responsible for accurate delivery and documentation of daily radiation therapy treatments. Scheduling of patients course of treatment. Participate with staff including dosimetrist and doctor in simulation and planning of patient treatment. Responsible for providing any other radiation therapy services.Performed majority of the time --· Provide all general radiation therapy procedures and services.· Performs general treatment planning services.· Ensures ongoing quality assurance for the delivery of radiation therapy services.· Works closely with the tech aide to provide appropriate training on equipment.· Work collaboratively with contracted physicist to ensure appropriate treatment deliver.· Reviews each treatment record weekly and at the end of treatment.· Performs simulations with the use of the CT Scanner, Gammex lasers, and Advantage Sim Workstation.· Performs daily QA for high dose rate brachytherapy at treatment console.· Performs CT QA for catheter balloon measurement for Mammosite brachytherapy.· Provides care appropriate to the age of patients served adolescent, adult and geriatric patients based on principles of growth and development and life stages.· Recognizes film quality standards set by radiologists.· Identifies and implements Quality Assurance projects support of our mission statement.Performed occasionally but critical to successful performance of the job:· Attends weekly chart rounds as needed.· Performs other related Radiation therapy duties as assigned.
The Medical Assistant is responsible for ensuring the delivery of quality care to patients in accordance with individual needs, physician orders and standards of care, as represented through patient care policies. Must be able and willing to handle all front and back tasks within the clinic according to established procedures and protocols, as to provide a seamless experience for the patient. Duties could include (but are not limited to): greeting and checking in patients, scheduling appointments, rooming patients, assisting doctors, triaging acute patient concerns, working within the EMR system, running lab controls, and departing patients.The Preoperative Assessment Clinic at OHSU Health Hillsboro Medical Center provides medical evaluation and diagnostic testing before surgery. The doctors (anesthesiology and internal medicine) assess if patients are ready for surgery and help coordinate consultations with other specialists and testing if needed after your evaluation. Our medical team assists in testing for COVID-19 prior to surgery at Hillsboro Medical Center. Services:Preoperative medical evaluation (when requested by your surgeon)Compilation and review of medical information.Blood testsUrinalysisElectrocardiogram (EKG)MRSA testing (joint replacements, spine fusion, craniotomy)COVID testing* (required 48-72 hours prior to the day of surgery)Phone visits with a medical assistant or nurse (when no testing is required) KEY RESPONSIBILITIES Performed majority of the time -- please start with the responsibilities that are the most time consuming: · Checks in patients to include gathering patient information, entering into computer, creating new charts, handles insurance information and collects co-pays appropriately.· Checks out patients to include addressing any additional patient concerns or needs.· Schedules patient correctly through EMR and within provider guidelines.· Answers telephone and triages calls to determine urgency and follows-up on telephone inquiries; directs callers to other providers, staff or departments when appropriate. Triages and documents accurately telephone calls from patients including requests for medication refills, complaints, general information inquiries, and urgent health care concerns. Delivers such information or requests promptly to the appropriate providers or their designees. · Obtains prior medical records and studies if appropriate;· Appropriately routes faxes, prescription refills, test result requests and insurance inquires.· Updates financial record for customers, entering all information from patients directly into computer in a concise and professional manner regarding patient concerns, questions and agreements regarding their bill statements, payments and insurance information.· Collects, sorts and distributes mail daily.· Responds to correspondence as appropriate, by telephone and/or in writing.· Maintains organized work area.· Completes insurance referrals by referring patient to proper specialist, preparing paperwork, obtaining authorization from insurance company and handling denials and problems.· Obtains prior authorizations as needed· Sends copies of chart notes to primary care physicians and patient accounting as needed.· Assists patients to exam rooms.· Documents patient’s chief complaints.· Documents data in EMR system (i.e. vital signs, weights) on patient charts to communicate with health team members.· Contacts patients with lab and x-ray results and documents phone calls.· Obtains specimens and performs laboratory work and documents data in patient record.· Performs injections on all ages of patients.· Keeps exam rooms orderly and clean between patients.· Prepares exam room/minor surgery for procedures.· Assists the physician with sterile procedure(s).· Performs sterile processing of instruments, as needed.· Performs opening and closing procedures in a timely, accurate and efficient manner.· Communicates information to patients according to protocols.· Provides patient education as appropriate to situation.· Promotes accident prevention and reports potential hazards to maintain a safe environment.· Responds to emergency situations and contacts emergency services as directed by provider. Performed occasionally but critical to successful performance of the job: · Attends monthly full staff meeting.· Communicates supply needs in a timely manner to the ordering person.· Attends insurance workshops and reads insurance updates.· Completes all mandatory education and licensure requirements to meet state, professional and regulatory requirements. Decision making and budget responsibilities (e.g. impact limited to the employee, entire unit or organization-wide): · Impact limited to the employee. · No budget responsibility. Assigned direct reports (not limited to the ones listed). If not applicable, please enter N/A: · N/A
Performs clerical and receptionist duties to facilitate the smooth functioning of the patient care unit. Provides support to nursing and physician staff in the Emergency Department by performing tasks which assist in the treatment and care of patients with illness or injuries, following hospital policy. Coordinates communication within the department and other departments. Interviews and completes registration according to patient service, type, payer requirements and hospital policy. Collects co-pays and deductibles. Uses insurance verification system to obtain accurate insurance information. Under the direction and, following hospital policy. Reports to the Clinical Nurse Manager for shift activities. Or to the relief charge RN in the absence of Clinical Nurse Manager and is under the direct supervision and delegation responsibilities of the CNM.
